Effective from: 21st July 2025
At The Calm Comb, we are committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR).
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1. Who We Are
The Calm Comb is a mobile head lice removal service based in Manchester, UK. We provide in-home lice checks and treatments for children and families.
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2. What Information We Collect
We may collect and store the following information:
Name, phone number, email address
Home address (for appointment purposes)
Child’s age and relevant health information (e.g., allergies or scalp conditions)
Treatment notes (for follow-up care)
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3. How We Use Your Information
We use your information to:
Arrange and manage appointments
Provide appropriate treatment and aftercare advice
Contact you regarding follow-ups or changes to your booking
Maintain treatment records for health and safety
Comply with legal or insurance requirements
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4. How We Store Your Information
Your data is stored securely in password-protected files and systems.
Paper records (if used) are kept in a locked location.
We only keep information for as long as necessary and in line with our insurance obligations.
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5. Sharing Your Data
We do not share your personal information with third parties, unless:
Required by law
With your explicit consent
Necessary for safeguarding or medical emergencies
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6. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Correct any inaccurate information
Request that your data be deleted (in some cases)
Object to how your data is used
To exercise any of these rights, please contact us using the details below.
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7. Contact Us
If you have any questions or concerns about this privacy policy or your data:
The Calm Comb
📞 07521 338975